We don’t just call our customers for surveys, we also get it in writing and forward on to their insurance company.  In the blink of an eye, you’ll know if we did what we said we would and when we said we would.   

In 2006, as part of RestorAid’s continuing effort to achieve superior service, surveys were conducted daily on over 120 customers for a six month timeframe.  The results were staggering – 98% of our customers rated RestorAid’s service as “Excellent”, not “Good”, “Satisfactory” or even “Poor”.  Here are the individual results: 

• 98% of our customers said that we “always” arrive on time.
• 98% of our customers said that we “did the job right the first time”.
• 99% of our customers said that “we did what we said we were going to do”.
• 98% of our customers said that our representatives were “professional”.
• 98% of our customer said that we “always treated their possessions with respect”.
• 99% of customers were “completely pleased with the craftsmanship of the resulting work”.
• 94% of customers said that the “cost was close to what they expected”.
• 99% of customers said that RestorAid “worked well with their insurance company”.
• 98% of customer said they would refer RestorAid to “neighbors and friends”.

98% of customers said they were “overall satisfied with RestorAid’s performance”.